Employee Acceptance of E-Government in Developing Nations

Abstract

Internal service providers usually create e-government, frequently ignoring the service end user. Without giving the service user's wants and expectations enough thought during the design process, subsequent service delivery may be in danger. However, it might be challenging for the service provider to fulfil the expectations and wants of potential users and include them in an iterative design process when creating e-services for a diverse user base.

By concentrating on the deployment of an e-government system, this study tackles the challenge of identifying the elements that motivate workers to embrace ICT technologies used in developing nations. Relevant data were used in the development of the Unified Theory of Acceptance and Usage of Technology (UTAUT) and its modified version (UTAUT2).